PRE-SALES: Prior to making a purchase decision, you can benefit from proven industry know-how of TOMRA’s sales engineers. Whether you need assistance in determining the best machine for your sorting requirements, or would like to test machine performance in one of our test centers, make a visit to a customer reference plant, or benefit from complete process design and analysis, we work with you to find an optimal solution to maximize your business value.
@SALES: Once you’ve made the decision to operate TOMRA equipment in your facilities, we counsel you regarding our spare part packages and financial planning options so that you can make informed decisions about which alternatives best fit your needs. TOMRA Sorting service engineers conduct a thorough checking of all systems before they leave the factory and warrant their on-site installation and optimized calibration. From the very first time you put your TOMRA machine to use, our global support network ensures that they run without problems and at peak performance.
AFTER-SALES: Our experts also support you over the entire life-cycle of the sorting system. Depending on which operational package(s) you choose, services such as preventative maintenance, online remote diagnostics, telephone support and personal on-site visits ensure that your TOMRA sorting system operates at the highest performance level. By taking part in our high level courses, you can strengthen your knowledge about the TOMRA equipment you’ve purchased, supporting you to maximize operational efficiency. Financial packages you’ve chosen may start to deliver their benefits here. This is where you most definitely feel the impact of our full service offerings.