Regional Leadership
- Develop and deploy a services growth strategy for the APAC region in cooperation with the VP, Global Services
- Responsibility for P&L management, cost control, budgeting and forecasting of regional delivery teams.
- Ensure services growth targets are met in revenue and margin
- Maximize the Services revenues from the APAC install base
- Actively use the install base to identify and secure services growth
- Manage and build local skills and competencies in terms of technical support and training
- Expanding the services portfolio based on local market needs
- Ensure service execution surpasses industry standards
- Drive service innovation
- Work in close cooperation with the different departments as sales, engineering, SASE,… in collaborating within the 2 divisions in our Food setup
- Manage cashflow and collection
- Pro-actively drive services sales for all service offerings from upgrades to service contracts, parts and other advanced services
- Deliver best in class customer service
Service Excellence
- Manage your service business based on data driven KPIs and standards
- Deliver service excellence by implementing services standards and best practices
- Implement a Continuous improvement mindset by managing and monitoring key KPI’s and service levels and completing root-cause analysis to identify improvement opportunities
- Work in partnership with the wider Tomra Food team to drive strategic direction and provide effective leadership throughout the region.
- Provide feedback, mentoring and coaching to managers and leaders throughout the region to foster a culture of excellence, continuous improvement and innovation.
Winning Culture
- Build a high performing team by coaching and developing your team and delivering high engagement
- Create and drive an organisational culture where employees are engaged and motivated through demonstrated leadership effectiveness, with a customer first mindset.
Safety and Quality
- Promote a “Safety first” culture throughout the company, our customers, and our industry.
- Ensure adherence to safety and quality across all facets of our operation and customer delivery
- Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits.
- Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required
- Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience
Skills/Abilities
- >10+ years proven success in building and driving high performing teams in service organizations.
- Frequent travel required (30%).
- Flexible working hours due to global scope and time zones
- Fluent in English spoken en written, other APAC languages a plus
- Experience leading geographically distributed teams
- Experience in defining strategic plans for business functions in collaboration with cross-functional stakeholders
- Strong Leadership skills
Please apply via tss-jobs.be@tomra.com