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IT Support Specialist

TOMRA Sorting is seeking for an “IT Support Specialist” to be based in Dublin, Ireland. The position will be responsible for IT operations (user support and infrastructure maintenance) in Ireland and the UK and will report to the “IT Support Coordinator” based in Dublin.

Dublin, Ireland 26.02.2019

. TOMRA Sorting IT is responsible for information and communication technology in more than 20 countries on all continents. We are seeking a candidate who plays well in the international IT team and breathes the values of TOMRA. The candidate must appreciate the long-term perspective to grow with our international operations.

As this position has a high exposure to internal systems, the candidate’s respect of TOMRA’s intellectual property is of highest concern.

Responsibilities

Network Administration

  • Implementation of network security in Ireland and the UK according to provided guidelines.
  • Administration and maintenance of TSS' network infrastructure.

User Support

  • Provide local L1 Helpdesk support to end users.
  • Troubleshoot and escalate L2/L3 support cases.

Server Administration

  • Coordinate with global initiatives in implementing department-specific software solutions.
  • Implementation of and operation of internal systems for communication, collaboration.
  • Troubleshoot system backups, archiving, and disaster recovery and provide expert support.
  • Manage the central and local server infrastructure to keep systems up-to-date.

Asset Management

Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and assure they are maintained responsibly.

Requirements

  • Superior knowledge in Windows 10 and Office 365
  • End user IT support experience
  • Experience with communication and collaboration systems (Exchange, Skype, Teams, O365)
  • Experience with servers and storage systems (SAN, NAS)
  • Basic network technology and security knowledge (WAN, LAN, WLAN)
  • Basic Windows Server (2019/2016) and Linux administration
  • Basic knowledge of virtualization technologies (VMware, HyperV)
  • University degree in Computer Science (B.Sc.) or at least 2 years of experience in similar positions
  • Fluent in English
  • Superior communication and social skills

How to apply: Please send your resume to tara.boland@tomra.com