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Product Expert Whole Product and Peelers

The Product Expert Whole Product and Peelers is a technical expert for the whole range of whole sorter and peeler machines and applications. He aims to increase the product expertise within TOMRA through a center of excellence where the best practices are disseminated.

Leuven, Belgium 30.01.2017

He ensures that the field service engineers (the local TOMRA service hubs and agents) have the necessary support in order to provide the best service to the customer (continuous improvement of customer satisfaction).

He ensures that the information and documentation about the range of whole sorter and peeler products is up to date and can be accessed by anyone.

He works closely with internal departments to improve worldwide support for peelers.

Roles and Responsibilities

  • Technical product support for field service engineers (phone, email, office)
  • Technical support for clients in territory and beyond
  • Technical sales support to the service sales team for whole product and peeler upgrades
  • Coordination and follow-up as a project leader for special whole product or peeler upgrades or installations
  • Keep up to date on the latest product, sensor and sorting algorithms
  • Attend installations, services and optimizations to follow up on developments
  • Execute trainings for field service engineers in interaction with the technical trainers
  • Work with the technical team and engineering to get sufficient documentation
  • Create spare parts recommendations and coordinate larger spare parts packages with the service sales team for promotion
  • Develop solutions for discontinued parts and upgrade packages in collaboration with the service sales team
  • Joint international FAT’s of the corresponding products
  • Cross link to other departments in terms of new product launches
  • Give ideas about improvement possibilities (quality, efficiency, profitability)
  • Be the voice of the customer (VOC) towards engineering to ensure all technical issues and needed improvements are captured with a resolution time plan

Candidate profile

  • Solid understanding of mechanical engineering
  • Working knowledge of basic electrical power circuits and PLC circuits would be an advantage
  • Knowledge of computer hardware and configurations is considered a plus
  • Ability to establish and maintain effective working relationships and communication with customers, internal and external partners, and management
  • Excellent communication skills in English and other languages (such as Dutch and French) are considered to be a plus
  • A valid driver’s license with a good driving record
  • You want to travel (25 % of time, initially more for training purposes)


  • A bachelor degree in Mechanical or Electro-Mechanical Engineering
  • Experience as a service engineer is a must
  • Engineering experience is a plus
  • Experience in other heavy machinery industries is considered a plus

Other skills/abilities

  • You like to work in a growing, moving and international environment
  • You like variety, you adapt easily to different environments and you are eager to learn
  • You innovate
  • You communicate smoothly
  • You are flexible
  • You act positive and customer oriented

How to apply

Please send your CV to before 15/02/2017.