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Technical Support Engineer

TOMRA Belgium is looking for a Technical Support Engineer for its office in Leuven. The Technical Support Engineer will report to the Technical Manager.

Leuven, Belgium 3/10/2020

Position Overview

The main tasks are:

  • Remote service and telephone service for customers and field service engineers
  • General technical support
  • Documentation of all remote jobs, also for subsequent billing
  • Ownership for support cases and organize or monitor the resolution
  • Support in technical issues concerning the dispatching for the Food service team
  • Clarification of offers (technical part), needed spare parts and needed time on site
  • Cooperation with and escalation to the product experts and R&D

The additional tasks are:

  • Execution of field days to improve and maintain the knowledge level
  • Additional field days for urgent interventions may be required
  • +/- 50 days of travel/year

Other tasks by request of the service directors and technical or regional service managers is possible.

Roles and Responsibilities

  • Complete and satisfying support of customers and the field service team
  • Customer satisfaction (in cooperation with the technical manager service)
  • Employee satisfaction (in cooperation with the technical manager service)
  • Complete and correct technical information for the back-office

Candidate profile

  • Excellent technical problem-solving, troubleshooting and follow-up skills
  • Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in an user friendly manner
  • Ability to relate to customers, their views and issues, locally and in other countries and cultures


  • University or college degree in mechanical or electrical engineering
  • Technician or engineer preferred, minimum 3rd level technician

Other skills/abilities

  • 3 - 5 years ‘hands-on’ experience
  • Being self-motivated and having the proven capacity to fully complete tasks
  • Advanced IT and network skills
  • Full clean driving license essential
  • Must be a team player
  • Other languages beneficial

How to apply

Send your resume to