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Service Manager

Leading the local service team, the operation and the communication to the Headquarter

St. Aunes, France 30.07.2018

Main tasks are:

  • Leading the local service team, the operation and the communication to the Headquarter.
  • Plan and assign diligently for all service activities in assigned area.
  • Setting of strategic direction for business stream locally in alignment with global goals.
  • Continuous improvement of service in all activities regarding customer support, parts availability and administration
  • Strengthen reliable relations with our customers for support and to grow the food service business
  • Close support and working relationship with TOMRA Sales and Agents
  • Provide 1st level of technical support and advice for both customers as well as office admin (to avoid e-mail ping-pong)

Role and Responsibilities:

  • Responsible for all service employee related issues based on local regulations, such as planning, personal tooling and equipment.
  • Responsible for meeting all employee and product H&S compliance.
  • Responsible for service sales/contracts/upgrades
  • Responsible to ensure local employees operate in very close cooperation with CPM, coordination of installations, commissioning’s, breakdowns, spares and service level agreements
  • Responsible for customer satisfaction, provided service level and response time
  • Responsible for local Food service revenue, reporting and business growth
  • Responsible to support the sales process
  • In cooperation with superiors: Recruitment, compensation and other HR matters.
  • Responsible for the local office service day to day activities
  • Provide ideas about improvement possibilities (quality/efficiency/profitability)
  • Act positively and customer oriented
  • Other possible responsibilities depending on candidates’ experience.

Candidate profile:

  • Excellent English and communication skills
  • Proven Business experience in service management function including financial and personnel management
  • Self-motivated, having the proven capacity to fully complete tasks
  • Excellent administration, coordination and follow-up skills
  • Excellent communication skills
  • Strong technical background with the ability to understand electrical/electronic/mechanical equipment.
  • Strong skills to lead, motivate, support and develop individuals
  • Willingness for travelling domestically and abroad

Education:

  • Graduate engineer with a minimum of 5 years of experience
    preferably in similar capacity.
  • Preferred B.SC. or M.SC. in an electrical field
  • Management training.

Other skills/abilities:

  • Ability to relate to customers and their views and issues
  • Socially outgoing, ability to handle stress
  • Experience and interaction with plant builder / EPCs
  • Full driving license essential
  • Must be a team player
  • Office & Field based position with a 70/30 split
  • Must be a team player
  • IT knowledge (MS Office)
  • Having an interest in technology/science/physics.

Date:

September 1st, 2018 wished starting date

Apply:

Please send your resume to tss-jobs.be@tomra.com