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IT Support Specialist

As an IT Support Specialist, you will work in the global IT Infrastructure and Support Team focusing on local IT support for regional offices. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer centric approach to resolve issues and provide services offered from the Group IT Service Catalogue. As a member of the global support team you will actively participate and contribute within the Group IT Infrastructure and Support team assuring we keep our (internal) customers productive with state-of-the-art IT equipment. You may also be asked to provide support for divisional systems if offered through the Group IT Service Catalogue.

Leuven, Belgium 14.10.2021

User Support:
Provide L1 Helpdesk support to end users
Manage the IT onboarding process for new hires
Manage hardware collection in the offboarding process

IT Service Management:
• Handle IT requests and incident reports based on assigned priority
Collect the required information to escalate to L2/L3 support and help in troubleshooting
Review global tickets within your groups and collaborate with the global IT Support organization
Report and coordinate support case with 3rd parties (hardware / software /service provider)

Client Administration:
Prepare client computers, mobile devices, access cards for new employees
Support users with Windows based client computers and other IT provided equipment 
Help senior IT staff with administration and facility work
Audit client computers and report compliance issues
Perform maintenance at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes

Asset Management:
Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and assure the asset records are maintained
Manage local equipment (e.g. conferencing systems and printers)
Infrastructure Management:
Check local IT infrastructure, assuring that all systems are in accordance with provided checklists
Support local events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event
Assist remote infrastructure team and provide local hands and feet support for the on-premise infrastructure hardware

Candidate Profile
Superior knowledge in Windows and Office 365
End user IT support experience
Experience with communication and collaboration systems (Outlook, Teams, O365)
Basic network technology and security knowledge (WAN, LAN, WLAN)
Basic Windows Server (2019/2016) or Linux administration knowledge
Fluent in English
Superior communication and social skills
Senior position: University degree in Computer Science (B.Sc.) or at least 2 years of experience in similar positions

To apply for this position please send a cover letter and personal CV to: 

NOTE TO RECRUITMENT AGENCIES:  We do not accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may not submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members. TOMRA is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.