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Field Service Engineer Peeling Line

We are currently looking for an experienced Field Service Engineer for the Peeling Line. The Peeler solutions we offer are in many ways different from the platforms we use for sorting. The used technical applications and equipment require a much more mechanical handling than pure sorters. So, a passion for mechanical challenges is a must! Candidate location: Flexible within north of France (e.g. Pas-de-Calais & surroundings) or south-west of Belgium (e.g. Kortrijk, Mouscron, Mons or surroundings). Home-based & on-site. This job opportunity is a mix of practical hands on in the field, customer contact and technical back office support. The Field Service Engineer position is ideal for a self-motivated adventurer, as there will be practical site work, customer support work, travel, both domestic and international. You will schedule and perform on-site installation, service, upgrades and repair of peeling line equipment and support customers for technical advice and spare parts. This job position gives you the opportunity to make part of a strong team, with a lot of challenges. Initial training on our systems will be conducted in the Leuven facility and in the field.

Pas-de-Calais, North of France 8/3/2021

Roles and Responsibilities:

- Install new or modified equipment at customer facilities to ensure full functionality according to specifications.
- Service and maintain installed equipment and preventive maintenance visits
- Analyze, evaluate, and diagnose equipment problems independently.
- Conduct customer-training sessions on utilization and maintenance of system.
- Prepare and submit applicable field service documentation.
- Technical first line support toward customers
- Perform on-call, standby duty and travel as needed.
- Give ideas about improvement possibilities (quality, efficiency, profitability).
 
Candidate profile:
- Degree in a technical field (e.g. Mechanical or Electro-Mechanical Engineering) or adequate relevant experience in above tasks
- Located in north of France or south-west of Belgium
- Excellent communication skills in English & native (or native-level) French
- Experience as a service engineer in field service and customer support
- Experience in other heavy machinery industries (mechanically based) is considered a plus.
- Passion for mechanics
- Solid understanding of mechanical engineering
- Experience in electrical systems troubleshooting is considered as a plus
- Excellent technical problem-solving and troubleshooting
- Degree in a technical field (e.g. Mechanical or Electro-Mechanical Engineering) or adequate relevant experience in above tasks
- Located in north of France or south-west of Belgium
- Excellent communication skills in English & native (or native-level) French
- Experience as a service engineer in field service and customer support
- Experience in other heavy machinery industries (mechanically based) is considered a plus.
- Passion for mechanics
- Solid understanding of mechanical engineering
- Experience in electrical systems troubleshooting is considered as a plus
- Excellent technical problem-solving and troubleshooting
- Stress resistant
- Not afraid of “dirty work” and big tools
- Prepared to travel (~50%) by car and by air, with overnight travel required.
- Good communication skills with the ability to explain technical information to customers in a user-friendly manner
- Basic knowledge of Windows, Office and Skype
- A valid driver’s license
- You like to work in a growing, moving and international environment
- You like variety, you adapt yourself easily to different environments and you are eager to learn.
- You innovate
- You communicate smoothly
- You are flexible
- You act positive and customer oriented


This position is ideal for a self‐motivated adventurer, as there will be traveling involved, both domestic and internationally. You have a true passion for engineering and being self-motivated to fully complete tasks comes natural to you. You are a grounded personality with a no-nonsense mentality. You feel comfortable in an initiative role and, although you are a great team player, you have no problem working independently to achieve the organization's ultimate goal. Multitasking is fine by you and you are able to cope well with deadline pressure. You consider yourself to be a self-starting person who is highly result-driven and constantly focused on quality and continuous improvement. 

As communication is key, you have excellent communication and facilitation skills with the demonstrated ability to present or handle complex technical information and issues in a user friendly manner. You also have ability to relate to customers, their views and issues, locally and in other countries and cultures, based on your acquired cultural awareness.

How to apply:
Please send your CV to tss-jobs.be@tomra.com indicating ‘Field Service Engineer PL ‘ in the subject line.

NOTE TO RECRUITMENT AGENCIES:  We do not accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may not submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members. TOMRA is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.