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Field Service Engineer


TOMRA Sorting Solutions is a world leader in optical and electronic sorting equipment. We are a dynamic company with an outstanding product line and customer satisfaction in the sorting industry. Our US operation has an excellent opportunity for a Field Service Engineer in our mining division.

This position is ideal for a self-motivated adventurer, as there will be travel, both domestic and international. The Field Service Engineer will schedule and perform on-site installation, service and repair of complex mining equipment and will verify and approve the equipment's operational quality.

Role and Responsibilities

  • Field service work includes the commissioning, operation, testing, integration, optimization, maintenance and repair of TOMRA mining equipment
  • Predominantly for Mining in Americas, but similar tasks in other TOMRA Sorting business streams may occur
  • Travels approximately 180 days/year
  • Supports Tomra sorter auxiliary mineral processing equipment
  • Provides on call technical phone support and field response to equipment and customer issues
  • Provides training of customer maintenance and service personnel
  • Is the primary point of contact for the local installation base in Mining for sorters manufactured by TOMRA Sorting
  • Ensures the maximum performance of the TOMRA Sorting system in the field to satisfy the customers
  • Responsible for an effective field service work in terms of costs and timing
  • Offers ideas about improvement possibilities from quality to efficiency and profitability
  • Acts positively and is customer oriented

Candidate Profile

  • Motivated individual who has a passion for Engineering
  • Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user-friendly manner
  • Excellent technical problem-solving, troubleshooting and follow-up skills
  • Ability to relate to customers, their views and issues, locally and in other countries and cultures
  • Socially outgoing and has the ability to handle work demand

Education

A Bachelor’s Degree in an engineering field such as Control & Instrumentation, Mechanical Engineering or Electrical Engineering (Light Current) is required.

Other skills/abilities

  • > 3 year’s work experience in industrial equipment support role
  • Preferred experience in mining environment
  • Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits
  • Working knowledge of basic test equipment such as oscilloscopes and voltmeters
  • Knowledge of computer hardware and configurations
  • Self-motivation and proven capacity to fully complete tasks
  • Must be a team player
  • Ability to speak Spanish or French a plus
  • A valid driver’s license with a good driving record - no alcohol violations
  • Passport or ability to get a passport
  • Ability to pass criminal background and drug screen

How to apply?

Submit your resume to tss-common-hr-den@tomra.com.