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Field Service Engineer

TOMRA Sorting Solutions is a world leader in optical and electronic sorting equipment. As dynamic company with an outstanding product line and an excellent level of customer satisfaction, the company now is looking for a Field Service Engineer.

North Italy 21.11.2018


Position Overview

Main tasks are:

  • Field service work ( commissioning, testing, integration, optimization, maintenance and repair) mainly in Italy, but also abroad if needed
  • Give support (remote support and calls) to clients in terms of issues and sorting performances
  • Training of customer’s maintenance and service personnel on site Prepare and review onsite service visits and help for service sales offers
  • Give support to Sales and Project Management
  • Provide detailed service reports after every installation or technical intervention
  • Takes care of a timely reporting of activities, costs and other reporting

Roles and responsibilities

  • Ensuring the maximum performance of the TOMRA Sorting systems in the field to match customer satisfaction
  • Being responsible for an effective field service work in terms of costs and timing
  • Feedback to other departments
  • Give ideas about improvement possibilities (quality, efficiency, profitability)
  • Act positively and customer oriented

Candidate profile

  • Excellent technical problem-solving, troubleshooting, and follow-up skills
  • Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner.
  • Ability to relate to customers, their views and issues
  • Good in spoken and written English
  • Motivated individual who has a passion for Engineering
  • Socially outgoing, ability to handle stress
  • High-school studies in Electrical or Electro-Mechanical Engineering preferred
  • few years “hands-on” experience in a B2B, Industrial Equipment support role
  • In-depth knowledge of electrical systems and fault finding
  • Advanced IT and network skills
  • Full clean driving license essential
  • Being self-motivated and having the proven capacity to fully complete tasks
  • Flexible and willingness to travel
  • Team-player with capability to work independant

How to apply:

Please send your resume to