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Service Manager

TOMRA Sorting Solutions is looking for a Service Manager (m/f) for its facilities in Koblenz, Germany.

Koblenz, Germany 24.08.2015
Position Overview:
  • To ensure increasing customer satisfaction and enhance customer relations.
  • To organize and hold responsibility for service activities in the dedicated countries (“local hubs”) in order to ensure the department’s efficient and profitable operation.
  • To maximize local service organizations profitability through effective marketing and sale of labor, parts and other value added products and services.
  • Managing the Field Service Team Leader and his team.
  • Control resources and utilize assets in line with departmental profit targets.
  • Recruitment within the area of responsibility
  • To create a good work environment for employees and their personal development.
  • To enhance the reputation of TSS at every opportunity with customers and partners.
  • Other overall responsibilities within the organization (e.g. H&S coordination, technical responsibilities)

Ideal Candidate Profile:

Drive for Achievement

  • Follow existing KPIs and set targets accordingly. Develop new KPIs, as needed, in close cooperation with Service Management Team.
  • Define service targets for local hubs in close cooperation with Service Director, the local Management and in line with the Business Stream Strategy Plans.
  • Responsible for achieving revenue and cost target (P&L)
  • Delivering evolving results to meet company targets by e.g. regular monitoring of team performances.


  • Ensure repeated success and best practice implementation across-the-board for operational excellence
  • Ensure that corrective actions are taken as necessary.
  • Investigate and implement actions and strategies accordingly.
  • Supervise invoicing in Service Department/local hubs, including safeguarding the accurate recording of parts and labor hours.

Team Leadership

  • Define employee personal objectives and conduct annual reviews (appraisals).
  • Combine employee development with company strategies to achieve satisfying results.
  • Ensure employees are following the TOMRA code of conduct and that these are the principles for customer relation management.
  • Follow up employee time registration and labor productivity records to ensure effective use of working hours for meeting labor efficiency targets.
  • Approval of employee expenses and monitoring costs versus budget figures.
  • Establish and maintain training need analysis to provide satisfactory level of skills, job satisfaction and cost-effective development of the service organization.


  • Improve quality of work and services delivered to the customers, e.g. technical competence, workmanship onsite, client relation and customer communication

Education and Experience:

  • Graduate engineer (electrical, mechanical or electro-mechanical) with a minimum of 5 years of experience preferably in similar capacity.

Additional Skills/Abilities

  • Ability to relate to local customers, their views and issues
  • Extroversted personality, ability to handle stress
  • Willingness for international travel

How to Apply:

Please send your application directly to:

Deadline: 30.September.2015