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Service Sales Coordinator / Engineer

We are seeking to recruit a further Koblenz based Service Sales Coordinator / Engineer to join our existing team of specialists. This is a unique opportunity for the right individual to join a team that supports itself.

05.02.2018

We are seeking to recruit a further Koblenz based Service Sales Coordinator / Engineer to join our existing team of specialists. This is a unique opportunity for the right individual to join a team that supports itself.

Position overview:

Main tasks are:

  • Active offering of services (parts & labor) to customers in assigned areas incl. necessary follow ups. Keeping very close customer communication.
  • Being global key resource for project specific parts lists & proposals incl. keeping pricing updated
  •  Follow up of Service Level Agreements and its profitability.

 

Role and Responsibilities:

  • Key person for preparing customer quotations with needed internal technical clarifications
  • Preparing & updating project specific spare part lists
  • Coordinate parts packages versus customer, TOMRA Customer Project Management and within the service organization and ensuring delivery on time.
  • Advising and cooperation with spare parts sales shipment and warehouse team on client orders to ensure correct and on time delivery.
  • Assisting with managing stock levels and ensuring high parts availability across all Business Stream Mining service hubs.
  • Review of parts consumption in Service Level Agreements, its profitability and continuous suggestions for improvements.
  • Occasional customer visits for client relation, process optimization and satisfaction

 

 Candidate profile:

  • Skills in applying and using knowledge in a technical service sales position
  • General good technical understanding. Ability to work with design drawings.
  • Being self-motivated and having the proven capacity to fully complete tasks
  • Excellent customer relationship and follow up skills
  • Strong English and communication skills. Other languages are a plus.
  • Good working knowledge of Microsoft Office applications
  • Experience in ERP system usage
  • Expected to travel up to 50 days per year

 

Education:

  • 3+ years of experience preferably in similar capacity
  • Either technical degree with strong interest in commercial / administrative matters or vice versa

 

Other skills/abilities:

  • Ability to relate to local customers and their views and needs
  • Socially outgoing, ability to handle multiple deadlines
  • Willingness for occasional international travelling
  • Driver’s license
  • Good interpersonal skills – must be a team player

 

To apply for the role of Service-Sales-Coordinator / Engineer please send an up-to-date CV & Cover letter with salary expectation and earliest possible entrance to Andreas Nasdalak.