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Field Service Engineer

07.03.2018

 

Primary Job Functions

  • Schedule and perform field service work on-site within USA (commissioning, testing, integration, optimization, maintenance and repair)
  • Provide support (incl. remote support) to clients regarding technical issues and sorter performance, etc.
  • Provide detailed field reports after every customer visit or technical intervention
  • Timely reporting of activities, costs and other reporting
  • Provide training regarding customer maintenance to service personnel on site as well as TOMRA Service Engineers
  • Prepare and review onsite service visits and assist service sales offers
  • Provide on-call technical phone support and field response to equipment and customer issues
  • Provide support to Sales and Project Management
  • Ensure the TOMRA Sorting Systems in the field is up to par in order to satisfy customers/clients
  • General field service work/optimization
  • Ensure effective field service work in terms of costs and timing
  • Act positively and remain customer oriented
  • Work with technical team to ensure sufficient documentation is maintained
  • Manage and control tools, test equipment, technical documentation and other assigned equipment
  • Mentor junior level Field Support Engineers both technically and administratively
  • Perform on-call, standby duty and travel as needed
  • Feedback to other departments (service / clients)
  • Give ideas about improvement possibilities (quality/efficiency/profitability)

 

 Required Skills/abilities

  • Strong communication skills with demonstrated ability to present complex technical information and issues in a user-friendly manner
  • Excellent technical problem-solving, troubleshooting, and follow-up skills
  • Ability to relate to customers, their views and issues
  • Motivated individual who has a passion for Engineering
  • Social, outgoing, and able to handle stress well

 

 Physical Requirements

  • Job requires frequent bending, kneeling and standing
  • Must be able to lift up to 80 lbs.
  • Working in confined spaces
  • Ability to drive for long distances

 

 Experience

  • 2+ years of “hands-on” experience in a B2B, Industrial Equipment support role
  • Flexible and willingness for international travel
  • In-depth knowledge of electrical systems and fault finding
  • Advanced IT and network skills
  • Good communication skills, Cross-cultural competence
  • Leadership and motivation skills
  • Self-motivated and capacity to complete all tasks completely
  • Team-player with ability to work independently

 

 Education

  • University or College studies in Electrical or Electro-Mechanical Engineering
  • preferred; minimum Technician or engineering 3rd Level qualification required

 

Travel

  • Travel on average 70-80% local, domestic and international.
  • Must have or be able to obtain a valid passport.

 

Driving

  • Ability to drive without restrictions, clean DMV record

 

Contact 

  • Submit resumes to: TSS-common-hr-DEN@tomra.com