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Field Service Optimizer

We are seeking to recruit a further UK based Field Service Optimizer to join our existing team of specialists. This is a unique opportunity for the right individual to join a team that supports itself, whilst having a high level of technical back up support from within Europe.

United Kingdom 07.03.2019

Position Overview

Main tasks are:

  • Field service work (commissioning, testing, integration, optimization, maintenance and repair) mainly in South Europe, but also in other geographical regions.
  • Give support (incl. Remote support) to clients in terms of technical issues and sorter performance 
  • Provides detailed field reports that are useful for the whole organisation after every installation or technical intervention
  • Takes care of a timely reporting of activities, costs and other reporting
  • Training of customer maintenance and service personnel on site as well as TSS Service Engineers
  • Prepare and review onsite service visits and help for service sales offers
  • Providing on call technical phone support and field response to equipment and customer issues
  • Give support to Sales and Project Management

Roles and Responsibilities:

  • Ensuring the maximum performance of the TOMRA Sorting systems in the field to satisfy the customers
  • Responsible for an effective field service work in terms of costs and timing
  • Work with technical team to ensure to get sufficient documentation
  • Feedback to other departments (service / clients) 
  • Give ideas about improvement possibilities (quality/efficiency/profitability)
  • Act positively and customer oriented
  • Field service work/optimization

Candidate profile:

  • Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
  • Good in spoken and written English
  • Excellent technical problem-solving, troubleshooting, and follow-up skills 
  • Ability to relate to customers, their views and issues, locally and in other countries and cultures
  • Motivated individual who has a passion for Engineering
  • Socially outgoing, ability to handle stress


  • University or College studies in Electrical or Electro-Mechanical Engineering Apprenticeship and or demonstrable qualifications

Other skills/abilities:

  • Minimum 5 years “hands-on” experience in a B2B, Industrial Equipment support role
  • In-depth Knowledge of electrical systems and fault finding
  • Advanced IT and network skills
  • Full clean driving license essential 
  • Good English skills spoken and written, preferably other languages
  • Good communication skills, Cross-cultural competence
  • Being self-motivated and having the proven capacity to fully complete tasks
  • Flexible and willingness for international travel
  • Team-Player with capability to work independant

How to apply