Posted: 15 Nov 2021

Customer Engagement Platform - Developer

Leuven, Belgium, Belgium
Full Time Position
TOMRA Food is a global market leader in state-of-the-art sensor-based sorting and processing technologies for food. Our HQ, located in Leuven, incorporates o.a. Technology & Software, Service, Sales, Marketing, Finance and HR. We are people that are actively making the change that we want to see in the world, so the generations of tomorrow can benefit from safer food and more available resources.

TOMRA Food is creating a customer engagement development competence centre to implement systems and processes supporting the digitalization of our business at the customer interface. This initiative is core to the transformation of TOMRA Food and we are looking for the best resources to help us become leader in the customer engagement area. 

You have a genuine interest for the customer, you speak natively “CRM” and data. You are passionate about Microsoft technology, and you interface naturally with the business as a facilitator, bridging the gap between technology and business in a pragmatic manner. Your experience is key to all phases of our projects. You encourage, inspire, consider and collaborate at every level with your colleagues and vendor. As a CEP Solution Developer, you collaborate on and contribute to all project phases, and you have the technical know-how to design, coordinate and put into practice CRM solutions that cover all aspects of the customer relation. You strive to deliver solutions that exhibits the best customer and employee experience.

Roles and Responsibilities:

You will collaborate with the business and other teams’s member across the globe in customizing, developing, integrating, and extending Dynamics 365 CE and PowerApps
to meet TOMRA’s needs
Work with technology and design teams to support constant improvement

Candidate profile - Required Skills:

You are a detailed professional who knows how CEP supports business needs
You are adept at crafting CEP solutions with the ability to impart your knowledge with colleagues all over the globe
Your knowhow will find you working in all phases of the SDLC
You will be the lynchpin between colleagues and business partners in delivering solutions
You are an excellent communicator, with a real passion for technology
You enjoy partnering with you’re the business to develop and lead a technology plan supported by CEP, and you have experience as a ‘consultant’ working with the business.
You have around five years of experience in system design, application development, software engineering, or other related experience
You have been working with global and offshore teams to establish and maintain CRM technology
You have hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
You have work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
You have hands-on experience with one or more of the following D365 / Dynamics CRM modules: Project Service Automation, Field Service, Sales, Marketing
You have experience developing & deploying business applications using Microsoft’s Dynamics Power Platform
Your core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
You have intermediate to advanced knowledge of relational database concepts

Extra Skills:

You are a self-starter and creative thinker
You are passionate about customer relationship management (CRM) and its potential to move organizations forward.


You have a Bachelor’s degree in business systems or a related field or equivalent experience
In-depth training in the Microsoft Power Platform landscape or equivalent by experience is a plus.
You have been exposed to formal project management methodology and scrum.


TOMRA offers exciting and challenging roles within a growing international organization.
We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development. We offer a market competitive salary package.

How to apply:

Send your application to the HR Department indicating CEP - Developper in the subject line

NOTE TO RECRUITMENT AGENCIES:  We do not accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may not submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members. TOMRA is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.