Posted: 28 Oct 2021

IT Solutions Engineer

Leuven, Belgium, Belgium
Full Time Position
As an IT Solutions Engineer you will work in the global IT Infrastructure and Support Team focusing on group wide IT solutions and user support. Within a global team you research new client solutions and design the architecture in collaboration with IT Systems Engineers. You conduct lab test, deploy pilot implementations and provide third level support for regional IT Support staff. You significantly contribute to meet IT support targets incl. efficient and effective incident and request handling. You are part of the “severe incident response team” which is activated in case of situations affecting large parts of the organization. You provide third level IT support and escalate to other Teams (e.g. IT Security, Enterprise Application Solutions).

Responsibilities:
Strategy and Planning:
In consultation with Support Engineers, analyze business needs to help design appropriate technology solutions. 
In consultation with Support Analysts evaluate documented solutions and analyze opportunities to prevent recurring issues.
Alert Support Management of emerging trends in incidents 

Support Solutions:

Research, selection and implementation of client targeted systems

Own client targeted solutions

Own user facing solutions such as collaboration and conferencing equipment

Ensure a secure and robust client OS deployment process

Prepare pre-packaged software, allowing for rapid and secure deployment by regional IT Support

Continuously improve support offerings

Work with the Service Catalogue owner on new and revised offers

Provide best-practices for local Support staff on installation, troubleshooting and fixing of IT equipment

User Support:

Act as an escalation point for difficult requests, providing L2 and L3 Helpdesk support

Assure smooth and secure IT on-boarding and off-boarding pro

IT Service Management:

Handle IT requests and incident reports, prioritize and delegate common problems

Guide and train regional support staff

Provide and own IT support procedures/documentation

Improve support offerings by eliminating common problems

Analyze issues and detect underlying problems

Work on problem resolution including the involvement of external partners

Review global tick

Asset Management:

Assure efficient and effective assets management

Provide expert support to manage IT equipment

Candidate Profile:

Superior knowledge in Windows and Office 365

Strong IT user support experience

Good experience with communication and collaboration systems (Outlook, Teams, O365)

Good network technology and security knowledge (WAN, LAN, WLAN)

Basic Windows Server (2019/2016) or Linux administration knowledge

University degree in Computer Science (M.Sc.) or at least 5 years of experience in similar positions

Fluent in English

Superior communication and social skills 

How to apply?

Please send a cover letter and personal CV to: [email protected] indication IT Solutions Engineer in the subject line

NOTE TO RECRUITMENT AGENCIES:  We do not accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may not submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members. TOMRA is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.