Posted: 15 Feb 2022

Teamleader – Field Service Russia (all genders)

Full Time Position
We are looking for a Team Leader in Field Service with experience in managing role. The purpose of this position is to support the Service Engineers in the field and be responsible for all customer orders for the Service product range in CIS.


Why is it worthwhile to start and stay at TOMRA? Quite simply, we are a steadily growing international company that has retained its family atmosphere. Our corporate culture is Norwegian, which means there is no hierarchical thinking. If you are interested in titles and hierarchy you are at the wrong place here. We see a bright future in economic terms. Aside from that, it´s nice to know that our recycling machines are helping to make the world cleaner.


Your tasks will be...

  • Supporting the Service Engineers in the field
  • First point of contact for customer request
  • Coordinate Tech Support and Field Service activities inside CIS region
  • Responsible for a proper and on time handling of all quotations regarding the service department
  • Responsible for all customer orders for the Service product range in CIS (Service visits, spares, maintenance contracts and upgrades)
  • Responsible for coordinating spare parts stock in Russia and customs clearance handling
  • Coordination with partners for logistic and admin/accounting
  • Responsible for customer satisfaction, provided service level and response time
  • Responsible for all recycling service employee related issues based on local regulations, such as planning, personal tooling and equipment, H&S, etc.
  • Close cooperation within all service departments and other departments
  • Give ideas about improvement possibilities (quality/efficiency/profitability)
  • Act positively and customer oriented


Your Profile...

  • Technical or commercial education, experience in managing role
  • Technical competence for Field Service work and communication of technical issues
  • Excellent administration, coordination and follow-up skills
  • Excellent English and communication skills
  • Leadership and coaching attributes
  • Being self-motivated and having the proven capacity to fully complete tasks
  • Organizational and time management skills
  • Socially outgoing, ability to handle stress
  • Microsoft office


Are you interested?

Please send us your CV and a motivation letter (indicating your desired salary), and certificates from education and training in English language via Softgarden:

We are looking forward to your application!

Contact: Sabine Petolowski