Reverse Vending Solutions
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Service & Support

The ultimate goal for TOMRA's team of professional service technicians and our range of service offerings is to support you in providing high-quality service to your customers.

TOMRA Service

On average, a TOMRA reverse vending solution handles more than 600,000 containers every year — or more than 2,000 containers every single day. This represents approximately 43,000 customer transactions a year, which means you have 43,000 chances to create the best possible experience for your customers.

TOMRA Service benefits

1 Securing a good start

  • Our dedicated technicians install, tailor and fine-tune your reverse vending solution on site to make sure it performs at its best
  • We offer staff training so that daily tasks are easy to carry out for your staff. 
  • Our technicians can coach your team in troubleshooting, simple maintenance and proper operation, because tackling small problems when they occur can make a huge difference on a busy day

2 A range of service offerings

  • We offer a flexible portfolio of tools that allow you to serve your customers in the best possible way
  • We offer a variety of service-level agreements, ranging from basic maintenance to all-inclusive, full-coverage contracts

3 Many ways to solve the challenge

  • Most issues can be solved remotely, even before operations are disrupted
  • We offer efficient diagnostics and remote troubleshooting, ensuring both efficient on-line and on-site service
  • When needed, we send in our expert technicians with deep experience in reverse vending equipment
  • Depending on your service-level agreement and the market you operate in, we offer a range of response- and fix-time guarantees, ranging from twenty-four hours to just four hours, for example