SERVICE AND SUPPORT BY TOMRA

With service centers and support located across the globe, TOMRA Food provides a comprehensive service offering to our customers, ensuring you have the proper support at the right time, empowering your business to succeed.

We have a global network of highly trained and knowledgeable field service experts that know how to drive your TOMRA equipment to perform at its best, backed up by product development, application experts and technical support teams.

Our maintenance and support services allow you to select a plan that best fits the needs and budget of your business, ensuring your people, your product, and your equipment are optimized for uptime, availability and production.

Maintenance

We provide highly skilled and trained field technicians that can ensure high performance and quality solutions with support all year long, to ensure your food sorting or peeling equipment remains in excellent condition.

Our preventive maintenance program keeps your TOMRA equipment in excellent condition, giving the maximum ROI and peace of mind for your business.

Spare parts

Spare parts are critical to the uptime and availability of your TOMRA system, and we truly believe all spare parts are not the same. This is why we only use original parts in each repair, because only TOMRA original parts meet TOMRA’s high-quality standards.

Extensive global network

We keep an extensive supply of spare parts in stock, for all TOMRA machines. If your machine breaks down, we are ready to ship the necessary parts as soon as possible to your site.

Parts on-site

All machines require maintenance at some point. Whether replacing worn worn-out parts, or simply renewing consumable items in your machines like tube lights, belts, lasers, etc. it is critical to have these parts in your warehouse, to dramatically reduce downtime, and minimise minimize outages, since you don’t have to wait for parts to arrive.

Upgrades

We know that your TOMRA sorting equipment is an important capital investment for your business, and we continually strive to ensure that each machine we sell is supported through its lifecycle with extended upgrades and technology retrofits, to ensure you get the maximum return from your asset but are also able to stay at the forefront of technology solutions.
TOMRA Food offers multiple upgrades on your sorting machine to continually improve its performance and extend your return on investment.

Installation

Machine installation and delivery

From a complete turnkey project delivery with a dedicated project manager and installation team to equipment supply only, we have teams available to help ensure your equipment is installed effectively and optimized for maximum return on investment.
Scheduled maintenance

Scheduled maintenance

• Scheduled machine maintenance for pre-season service
• Spare Parts orders
• Software Updates
Throughout the season

Throughout the season

• In field TOMRA Food customer support technician
• Dedicated technician support
• Personalized in season support
• Remote in access
• Spare parts local facility
Post-Season

Post-season

• Hibernation of equipment
• Performance feedback