TOMRA Food service and support

SERVICE AND SUPPORT BY TOMRA

With service centers and support located across the globe, TOMRA Food provides a comprehensive service offering to our customers, ensuring you have the proper support at the right time, empowering your business to succeed.

We have a global network of highly trained and knowledgeable field service experts that know how to drive your TOMRA equipment to perform at its best, backed up by product development, application experts and technical support teams.

Our maintenance and support services allow you to select a plan that best fits the needs and budget of your business, ensuring your people, your product, and your equipment are optimized for uptime, availability and production.
TOMRA Food service and support

Maintenance

We provide highly skilled and trained field technicians that can ensure high performance and quality solutions with support all year long, to ensure your food sorting or peeling equipment remains in excellent condition.

Our preventive maintenance program keeps your TOMRA equipment in excellent condition, giving the maximum ROI and peace of mind for your business. 
TOMRA Food service and support

Spare parts

Spare parts are critical to the uptime and availability of your TOMRA system, and we truly believe all spare parts are not the same. This is why we only use original parts in each repair, because only TOMRA original parts meet TOMRA’s high-quality standards. 
TOMRA Food service and support

Extensive global network

We keep an extensive supply of spare parts in stock, for all TOMRA machines. If your machine breaks down, we are ready to ship the necessary parts as soon as possible to your site. 
TOMRA Food service and support

Parts on-site

All machines require maintenance at some point. Whether replacing worn worn-out parts, or simply renewing consumable items in your machines like tube lights, belts, lasers, etc. it is critical to have these parts in your warehouse, to dramatically reduce downtime, and minimise minimize outages, since you don’t have to wait for parts to arrive. 
TOMRA Food service and support

Upgrades

We know that your TOMRA sorting equipment is an important capital investment for your business, and we continually strive to ensure that each machine we sell is supported through its lifecycle with extended upgrades and technology retrofits, to ensure you get the maximum return from your asset but are also able to stay at the forefront of technology solutions.
TOMRA Food offers multiple upgrades on your sorting machine to continually improve its performance and extend your return on investment.

Turnkey installation and maintenance

  • Machine installation
    Machine installation

    Machine installation and delivery

    From a complete turnkey project delivery with a dedicated project manager and installation team to equipment supply only, we have teams available to help ensure your equipment is installed effectively and optimized for maximum return on investment.
  • Machine maintenance
    Machine maintenance

    Scheduled maintenance

    • Scheduled machine maintenance for pre-season service
    • Spare Parts orders
    • Software Updates
  • TOMRA throughout the season
    TOMRA throughout the season

    Throughout the season

    • In field TOMRA Food customer support technician
    • Dedicated technician support
    • Personalized in season support
    • Remote in access
    • Spare parts local facility
  • Post-season service
    Post-season service

    Post-season

    • Hibernation of equipment
    • Performance feedback
TOMRA academy food

TOMRA Academy

The TOMRA Food Academy helps busy pack houses overcome skill shortages and maximize returns from every production shift by delivering easy-to-use, personalized, on-demand learning for operators.
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TOMRA Care

TOMRA Care

TOMRA Care provides customer support in the event of breakdowns to avoid production stops or interruption due to a defective machine.
Whether by site visits, telephone or via remote connection, quick and reliable access to TOMRA service engineers often helps to bypass severe production losses, although in some cases, an onsite intervention may be required.
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TOMRA Insight

TOMRA Insight

Turn your machines into connected devices for more insight, control, and better collaboration. Have the information you need available on your computer or mobile device throughout your business, not just in the production line.
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TOMRA Visual Assist

TOMRA Visual Assist

TOMRA Visual Assist is our Augmented Reality tool that enables our remote experts to provide specialist support to a customer or a TOMRA Field Service Engineer on-site – just as if they were standing in front of your machine.
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