Service and support

We offer maximum care with a comprehensive suite of services to ensure leading-edge performance.
High Availability.

Remote Support.


As your service and support partner, we help your operation keep downtime to a minimum. With continuous system monitoring and maintenance based on data from our smart sensors, we minimize downtime, improve sorting performance and lower capital expenditures. And we don’t stop there – we go the extra mile to ensure our machines meet your requirements.

Our mission is your success: from training and technical support to self-learning software, spare part kits, and beyond. We reduce your operation's carbon footprint and downtimes by providing first-class remote support whenever possible. You can also take advantage of service contracts with assurance to fast-track replacement parts installed by our expert engineers.

What is TOMRA Care?


TOMRA Care is our comprehensive service portfolio to meet the unique needs of your recycling business. From integrated plant design and financing to installation and on-going performance optimization, we offer you maximum care for maximum yields. And by planning for standard and unforeseen repair costs, you protect your investment and profits.

Our holistic and customer-centric approach gives you the flexibility to choose from technical and digital services that suit your operation best. With us by your side, you benefit from a global team of specialists with years of experience that know how to get the most out of your sorting machine and continually optimize performance. 

All-round services from parts to peak performance

Digital services


Connect anytime, anywhere with online monitoring and data-driven optimization 

Smart sensors


Advanced sensor technology to unlock the full potential of connected devices

Network connectivity


Machine connectivity and neural networks to share anonymized sorting data