Step into the shoes of TOMRA Food service officer supervisor, Jun He, at his base in Xiamen city, China, and find out how he keeps customer service high
Jun He works as a supervisor of Service back office for TOMRA Food, China, and has six years’ experience with the company. Based in Xiamen city, Fujian, where he lives with his wife and children, he holds a master’s degree from Hangzhou Dianzi University. He also leads the back office team for TOMRA Sorting Recycling.
- What is your role at TOMRA Sorting Food?
I’m the supervisor of Service back office, which means I lead teams to provide technical support, stock management, and service sales, planning and admin for TOMRA customers in China. My responsibilities include overseeing daily service operations in the back office and call center, such as warehousing, order handling and administration. In the beginning I was a field service engineer, then I changed my role to a technical service coordinator, so I have a good knowledge of how customer facilities run and how to install and modify equipment.
- Why did you decide to work for TOMRA?
TOMRA’s culture is very welcoming and forward-thinking, and that’s the kind of working environment I feel comfortable being part of.
- What does your average work day look like?
Usually I spend my days making phone calls – this could be receiving a call from an existing customer which my team needs to respond to, making a sales call to a potential customer, or liaising with a field service engineer out at a customer facility. My role is all about taking outside demand from customers and translating this into TOMRA’s internal service flow.
- What's the best thing about your job?
I have great team working for me and an excellent long-standing base of customers. The best thing about my job is being able to organize all our available resources, and follow processes to make things happen as effectively as possible.
- What's the skill you'd most like to have?
I’m always striving to be better and better at people management; people are the heart of TOMRA and it’s an important task to manage them. Or being able to have limitless energy would be great too.
- What are you passionate about professionally or personally?
Professionally, I’m very passionate about my job and providing the best possible service to customers.
- What's your favourite holiday destination?
I like to travel anywhere which relaxes me and can give me a well-earned break, somewhere peaceful and with no disturbances or distractions.
- What's your greatest business achievement?
I was the team leader of a project to adapt TOMRA’s local service internal workflow. As a result of my team’s work, we successfully implement a new enterprise resource planning (ERP) system, increasing our efficiency and improve our customer service.
- What's your greatest personal achievement?
I’m most proud of settling down and starting my family in Xiamen.
- What did you eat for lunch?