Easy to use, no equipment or training needed; on-the-spot resolution
TOMRA Visual Assist is very easy to use and requires no equipment other than a mobile phone with a camera. When you request support through a message, email, or phone call, our Field Service Engineer sends an invitation to initiate the session. When the app opens, it seamlessly links through to a call with our expert best suited to help you with the specific challenge you are facing.
The Field Service Engineer can direct you to point the camera of their mobile phone to show what they need to see. With TOMRA Visual Assist, they can also share documents and annotate images to explain and clarify directions.
Services designed to deliver fast and effective support
TOMRA Visual Assist is the latest solution introduced by TOMRA Mining to provide consistently fast and effective support to customers, and it is part of the TOMRA Assist range of services.
TOMRA Assist also includes three other types of support: TOMRA Assist 24/7 (telephone and email support); proactive support through the real-time monitoring features of the recently launched TOMRA Insight cloud-based service and TOMRA Remote Assist, which enables TOMRA service engineers to log into the customer's machine remotely.