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TOMRA Service Level Agreement

TOMRA Sorting's onsite services mean securing availability and maximizing performance of your sorting machines. Based on common building blocks, we can tailor this offer to meet your specific needs.

COM XRT Detail

 A TOMRA service level agreement is the best way to protect yourself and maintain the availability, capacity and recovery performance of your facility. Our services range from supplying an individual spare part to comprehensive solutions covering your maintenance and operations.

We can offer service agreements at three levels:

  • BASIC: to guarantee maintenance and operation
  • PLUS: which adds cover for parts
  • PREMIUM: to ensure full performance and availability


Contact us to learn more about the service level agreements and to identify which one fits best to your needs.


"With hi-tech machines as the PRO NIR-COLOR sorters installed at the Imerys site in Three Springs, servicing and 24h support is essential. Since the sorters have been installed end of 2014, TOMRA didn't fail once to offer support and work on solutions to overcome the obstacles along the road to efficiency.”

1 Anne-Elisabeth Champon, General Engineer Imerys Talc, Australia