Called TOMRA Care, the company now provides a comprehensive package of services. Developed following a strategic review of TOMRA Sorting existing customer care support services, TOMRA Care has 28 component elements covering the areas process consulting, system testing, financing, insurance, staff training and upgrades.
The new offer has been specifically designed to ensure customers experience a tailored service that enables them to achieve maximum return on investment.
Peter Geisler, TOMRA’s Service Director Recycling, said: “We understand that the needs of our customers are driven by the requirements of the markets in which they operate. This has allowed us to further enhance our existing strong customer service offer to reflect those needs. Our objective with TOMRA Care is to enable our customers to consistently achieve the highest levels of productivity with the lowest downtime, whilst simultaneously managing costs.”
TOMRA Sorting Solutions` established customer support services – including a remote phone service, variety of customer training options and spare-part alternatives – remain part of the TOMRA Care offering.
New services introduced under TOMRA Care include various financing and insurance options along with a 24/7 phone support service for some products. Additionally, a pre-sales consulting and design service, during which TOMRA sales engineers assist customers in designing and planning new plants, is now offered as an integral part of TOMRA Care.
Tom L. Eng, Head of TOMRA Sorting Recycling emphasized: “Each customer’s needs are specific to their particular situation. TOMRA Care has been designed to allow us to provide solutions, tailored to precisely meet the needs of individual businesses. Ultimately, we have always partnered with our customers before, during and after the purchase of a TOMRA Sorting system. The introduction of TOMRA Care reinforces this approach and we are looking forward to implementing it with existing and new customers.”
For more information on TOMRA Care visit www.tomra.com/recycling/TOMRA-Care