TOMRA: August 18th update on cyberattack

TOMRA discovered a cyberattack against the company on July 16th and has managed to keep most services and equipment operational under challenging circumstances. Connections to online services continue to be re-established, bringing the company on a path toward normal operations. From now TOMRA will reduce the frequency of updates and only release information if there is substantial new information to share.

TOMRA has worked continuously since the attack, and is very grateful for all employees, partners and customers who have supported us through these challenging weeks.

We are coming to the end of the cyberattack investigation and now have a good overview of what happened. We described the nature of the attack on July 27th, more information can be found here.

Status of external services:

• TOMRA Group: Work continues to establish alternative systems for some services while at the same time, we are rebuilding and restoring many others. Each day, more employees are connected to the restored and rebuilt internal systems with strengthened security measures built in.
• TOMRA Collection: 86% of all affected reverse vending machines (RVMs) have been successfully reconnected to our independent, trusted TOMRA Connect environment with more machines coming online as we continue to work closely with customers to reestablish connections. Most RVMs in Europe and Asia remain operational and we are continuously working to connect all machines. RVMs in Australia and North America remain online and fully connected.
• TOMRA Recycling: Customers' sorters remain unaffected and fully operational. There are still manual workarounds in place, but we have started to gradually restore remote connections to our systems.
• TOMRA Food: Customers' optical sorting, grading, and post-harvest solutions remain unaffected and fully operational. There are still manual workarounds in place, and we have not yet restored remote connections to our systems.

TOMRA continues to deliver our services to customers, minimizing the impact this attack has on them. TOMRA remains resolute in its mission to enable a world without waste and reaffirms its commitment to safeguarding its operations and the trust of its valued partners and customers.