#WeAreTOMRA: Meet Davide, Service Manager 

Davide Bertolin graduated in 1994 as an industrial technician specializing in information technology. He first gained experience in the recycling industry, working hands-on with sorting technology as a technical specialist for more than three years. In 2012 he joined TOMRA as a Field Service Engineer, a role that took him on the road for six and a half years before moving into management. He led the Italian Field Service Team for six years, and since October 2024 he has been responsible for the entire South-East Europe Service Region. Outside of work, Davide enjoys concerts, photography, reading about communication and leadership, and spending weekends exploring the Venetian lagoon with his family on his boat.
Davide Bertolin, Service Manager

What is your role at TOMRA and what does a typical day look like for you?

As Service Manager, I lead a team of 16 people responsible for installations, commissioning, maintenance, repairs, and optimization of TOMRA Recycling equipment. My typical day includes checking customer requests with my team, ensuring my technicians have the right tools and conditions. Also, I am visiting customers to measure their satisfaction with us. My main goal is to help the team achieve our business targets while keeping customers happy. 

What inspired you to join TOMRA? 

When I was still working in the recycling industry, I was inspired by TOMRA’s Field Service Technicians. Their expertise, determination, and ability to solve every problem impressed me so much that I wanted to be part of that team. Even today, those colleagues remain role models of professionalism and integrity for me. 

What are some of your hobbies or interests outside of work? 

My secret dream has always been to become a rockstar, so I still enjoy playing drums for fun and going to concerts like Metallica, Rammstein, or Iron Maiden. I’m also passionate about photography – especially portraits, sports, and travel – and this year I made a dream come true by buying a small boat to explore the Venice lagoon. 

How would you describe the culture at TOMRA? 

I appreciate the international environment, where I interact daily with colleagues from many cultures. At TOMRA, merit is rewarded, people are encouraged to improve things that don’t work, and there is always something new to learn from colleagues, managers, and customers.