Two women walking in Aarhus with REUSEABLE coffee cups

TOMRA Reuse system in Aarhus


TOMRA Reuse implemented its "REUSEABLE" platform in Aarhus in 2024 as an initial three-year pilot project. Since then over two million reusable cups have been returned, cleaned and put back into circulation.

The TOMRA Reuse system in Aarhus provides a unique convenience for businesses that offer takeaway food and drinks (like cafés and quick serve restaurants), as well as for consumers. The system is designed as an open system, meaning packaging from different packaging providers can be returned 24/7 to a shared infrastructure of automated collection points in a city.

High return rates are ensured by placing a deposit fee on the reusable packaging, which can be refunded in full to the consumer when the packaging is returned to any automated collection point in the city.

The payment system is enabled through a collaboration with Visa, MasterCard and Shift4, a leading provider of integrated payment and technology solutions.

In addition to providing the automated collection machines for the reusable takeaway packaging, TOMRA is also responsible for emptying the machines and transporting the packaging to its own industrial sanitization facility that it has set up in Aarhus. The sanitized cups are quality inspected and then ready to go back into the system when retailers order new supplies via an online webshop.

With this system, businesses don’t need to take back and sanitize packaging themselves, which has been a struggle for most alternative reuse-based takeaway packaging systems. The combination of automated collection and industrialized sanitization means that the system can be scaled to a future where reusable packaging is the norm in society.

Man and woman with cold drinks in REUSEABLE cups by the seaside in Aarhus
Man returning reusable cups at return machine in Aarhus
Collection system: Network of return machines accessible 24/7 throughout the central city
TOMRA employee preparing cups to be washed at industrial sanitization facility in Aarhus
Cup distribution and cleaning: TOMRA Reuse handles cup pick-up, delivery and sanitization
Screenshot of online webshop for ordering reusable cups
Cup ordering system: TOMRA Reuse provides a convenient webshop for ordering cups

The Story of Stuff - How Aarhus Built a Citywide Reusable Cup System

The Story of Stuff - How Aarhus Built a Citywide Reusable Cup System