Contributing to Cost Reductions
Maintenance costs and unexpected downtime are major concerns for customers after the product has been installed. Statistics to date show that regular maintenance visits to customers have reduced sudden product downtime to one-third compared to products that are not regularly maintained. In addition, by deciding for TOMRA CARE, not only can maintenance costs be accounted for in advance, but simple maintenance training by TOMRA's service engineers allows customers to make simple adjustments and repairs using their own in-house resources, leading to cost savings. During regular visits, we support the customer's continued business by having TOMRA's engineers discuss the customer's use of the product, examine how the product is operating, and make recommendations for more productive operation and program optimization, so that the customer can continue to use the product with peace of mind long after installation with no need for additional consultation fees.
TOMRA CARE general service consists of proposing a two-day program once every six months per optical sorter. For example, on the first day, a service engineer verifies the customer's use of the system, perform basic maintenance, and interview and discuss the operational status. On the second day, we perform repairs as required, customer training, and program optimization. The service can be customized to suit individual customer needs, and the frequency of visits can be arranged to meet customer preferences.
Expertise in Best Practices
TOMRA has installed over 8,200 optical sorting machines in more than 100 markets. Based on the experience in providing solutions that match the individual needs of our customers through diverse use cases, we offer product solutions and optimized programming tailored to the specific needs of the Japanese market. Material recycling is required more than ever in Japan's recycling market, and the shift to a recycling-oriented economy is accelerating.