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Cookie Policy

We use and allow certain other companies to use cookies, web beacons and other similar technologies (collectively “Automatic Data Collection Tools”) on TOMRA websites. We do this to understand your use of our services; improve your user experience and enable personalized features and content; optimize our marketing efforts; and potentially to enable third-party advertising companies to assist us in serving ads specific to your interests across the Internet.

Cookie settings:

If you want to review or change the cookie settings you have saved for our website, click the following link:


Cookies are text files containing small amounts of information which are downloaded to your device, or more technically, to the browser that you use on that device, when you visit a site. The entity that places cookies on your browser can then read the information on that cookie that it set. Cookies are typically classified as either “session cookies” which do not stay on your device after you close your browser or “persistent cookies” which will usually remain on your device until you delete them or they expire.

Different cookies are used to perform different functions which we explain below.

Cookies that are essential

Some cookies are essential in order to enable you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, we cannot enable appropriate content based on the type of device you are using.

Cookies to remember your selections

These cookies allow us to remember choices you make on our websites (such as your preferred language or the region you are in) and provide enhanced, more personalized features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Cookies for personalizing your experience

We also use cookies to change the way our websites behave or look in order to personalize your experience from information we infer from your behavior on our websites or information we may already know about you because, for example, you are a registered customer. These cookies may be used to tailor the services you receive from us or the content, look and feel delivered to you on subsequent sessions to our websites. For example, if you personalize webpages, or register for products or services, a cookie helps our webpage server recall your specific information. When you next visit our websites, the information you previously provided can be retrieved, so you can easily use the website features that you previously chose. If you use more than one device or computer on a regular basis, we may link cookies together so you will still receive a personalized online experience. We can also personalize the information you see based on what we already know about you, so that you spend less time looking for things. With the use of cookies, each visitor to our site can have a web experience which is unique to them.

Cookies for performance and analytics purposes

We use our own cookies and/or third-party cookies and other identifiers (such as Web Beacons) to see how you use our websites and services in order to enhance their performance and develop them according to the preferences of our customers and visitors. For example, cookies and web beacons may be used to: test different designs and to ensure that we maintain a consistent look and feel across our websites; track and provide trend analysis on how our users interact with our websites and communications; track errors and measure the effectiveness of our promotional campaigns. We use Google Analytics, run by Google Inc., for example, to track website usage and activity.

The data collected will generally be aggregated to provide trends and usage patterns for business analysis, site/platform improvement and performance metrics. Our cookies or the resulting analysis may be also shared with our business partners. The type of information we collect includes how many visitors visit our websites, how many customers log in, when they visited, for how long and which areas of our websites and services but is generally not used to identify you individually. We may also receive similar information about visitors to our partner websites. Website users who do not want their site usage data collected by Google Analytics can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) running on websites to prohibit sending information to Google Analytics. To install this add-on for your browser preventing the use of Google Analytics, visit the Google Analytics opt-out page. Cookies may also be used when you share information using a social media sharing button on the websites. The social network will record that you have done this. This information may be linked to targeting/advertising activities. The types of cookies used by these third parties and how they use the information generated by them will be governed by those companies’ privacy policies.

Other automatic data collection tools

Web Beacons

We may use and permit select third parties to use web beacons (usually in combination with cookies) to compile information about your website usage and your interaction with email or other communications, to measure performance and to provide content and ads that are more relevant to you. A web beacon (also called a web bug or clear GIFs) is typically a transparent graphic image (usually 1 pixel x 1 pixel) that can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the date and time when you viewed the beacon, and the IP address of your device. For instance, we may include web beacons in our promotional email messages or newsletters to determine whether our messages have been opened or acted upon and whether our mailing tools are working correctly.

Provider Site Cookie Description Lifetime
Cloudfare CFDUID Security. Identifies trusted traffic
Provider Site Cookie Description Lifetime
Azure ai_session Analytics
ai_user Analytics
giosg giosg_chat_id_5860 Chatbot user data
giosg_gid_5860 This cookie is used to distinguish unique users and allow chat to continue from domain to domain in case of shared rooms. This information is also used for analytics.
giosg_gsessid_5860 Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing cookie exists. The cookie is updated every time data is sent to Giosg. This information is also used for analytics.
HotJar _hjid Hotjar heatmaps, visual statistics 1 year
ScorecardResearch (comScore) Uid Collects data on web activity 14 months
Tealium utag_main Web analytics Session
Visual Website Optimiser (VWO) _vwo_uuid_v2
google InitialTrafficSource Web analytics
_ga _ga 1 year
_gid Google Analytics 1 day
_guid Google Analytics
hubspot __hssrc Hubspot statistics
_hstc Hubspot statistics
Linkedin li_oatml LinkedIn ads and insight tags 1 month
Crazyegg cean_asoc Analytics
cehc User tracking
celi Analytics
km_lv Analytics
_ce.s Analytics
_drip_client_9574608 Analytics
Provider Site Cookie Description Lifetime
AddThis mus Allows sharing of content 14 months
loc Geo-location 14 months
na_id Allows sharing of content 13 months
na_tc Allows sharing of content 13 months
ouid Allows sharing of content 1 year
__atuvc Read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated.
__atuvs This cookie is associated with the AddThis social sharing widget. It stores an updated page share count.
ssc Allows sharing of content 13 months
uvc Allows sharing of content 14 months
Adobe aam_uuid Adobe user data management
Facebook c_user User login cookie 3 months
datr Facebook security 2 years
dpr Optimal experience for user's screen 7 days
fr Ad targeting and user tracking 3 months
presence Facebook user data Persistent
sb Facebook user data Persistent
spin Ad targeting and user tracking
WD Personalized ads
Xs Personalized ads (Facebook)
_fbp Facebook ads optimization
Google 1P_JAR Ad targeting and user tracking 1 month
aid Ad targeting and user tracking 1 year
ANID Ad targeting and user tracking
DSID Ad targeting and user tracking 11 days
FLC Ad targeting and user tracking 10 days
IDE Ad targeting and user tracking 1 year
SAPISID Security and authentification 2 years
SIDCC Security and authentification 3 months
TAID Ad targeting and user tracking 1 year
_gcl_au Conversion tracker
NID Ad targeting and user tracking Persistent
LinkedIn liap LinkedIN follow features and ad optimzation Persistent
lipt LinkedIN tracking user data
Microsoft bcookie Allows sharing of content 2 years
Samesite Samesite Security cookie
Provider Site Cookie Description Lifetime
Hubspot hubspotutk Hubspot authentification cookie
__hssc Keeps track of sessions. 30 min
__hstc The main cookie for tracking visitors. 13 months
Microsoft lidc Location
Sitecore lang Language preference
website#lang Language preference