SERVICE AND SUPPORT BY TOMRA
We provide highly skilled and trained field service engineers that can ensure high performance and quality solutions with support all year long, to ensure your food sorting or peeling equipment remains in excellent condition.
Our preventive maintenance program keeps your TOMRA equipment in excellent condition, giving the maximum ROI and peace of mind for your business.
Spare parts are critical to the uptime and availability of your TOMRA system, and we truly believe all spare parts are not the same. This is why we only use original parts in each repair, because only TOMRA original parts meet TOMRA’s high-quality standards.
We keep an extensive supply of spare parts in stock, for all TOMRA machines. If your machine breaks down, we are ready to ship the necessary parts as soon as possible to your site.
All machines require maintenance at some point. Whether replacing worn-out parts, or simply renewing consumable items in your machines like tube lights, belts, lasers, etc. it is critical to have these parts in your warehouse, to dramatically reduce downtime, and minimize outages, since you don’t have to wait for parts to arrive.
We know that your TOMRA sorting equipment is an important capital investment for your business, and we continually strive to ensure that each machine we sell is supported through its lifecycle with extended upgrades and technology retrofits, to ensure you get the maximum return from your asset but are also able to stay at the forefront of technology solutions.
TOMRA Food offers multiple upgrades on your sorting machine to continually improve its performance and extend your return on investment.
The TOMRA Food Academy helps busy pack houses overcome skill shortages and maximize returns from every production shift by delivering easy-to-use, personalized, on-demand learning for operators.Discover more
TOMRA Care provides customer support in the event of breakdowns to avoid production stops or interruption due to a defective machine.Discover more
Whether by site visits, telephone or via remote connection, quick and reliable access to TOMRA service engineers often helps to bypass severe production losses, although in some cases, an onsite intervention may be required.
Turn your machines into connected devices for more insight, control, and better collaboration. Have the information you need available on your computer or mobile device throughout your business, not just in the production line.Discover more
TOMRA Visual Assist
TOMRA Visual Assist is our Augmented Reality tool that enables our remote experts to provide specialist support to a customer or a TOMRA Field Service Engineer on-site – just as if they were standing in front of your machine.Discover more
Turnkey installation and maintenance
From a complete turnkey project delivery with a dedicated project manager and installation team to equipment supply only, we have teams available to help ensure your equipment is installed effectively and optimized for maximum return on investment.
Scheduled maintenance• Scheduled machine maintenance for pre-season service
• Spare Parts orders
• Software Updates
Throughout the season• In field TOMRA Food customer support technician
• Dedicated technician support
• Personalized in season support
• Remote in access
• Spare parts local facility
Post-season• Hibernation of equipment
• Performance feedback