TOMRA Service: First-class customer care
Providing you and your customers with a high-quality reverse vending solution is only half of our job. The other half is offering reliable services to keep your equipment running smoothly.
Every reverse vending system benefits from regular care, and TOMRA technicians are ready to keep your system at its best, all day, every day.
Keeping your machine up and running and available to your customers is crucial. A study conducted by TOMRA* shows that 31% of customers will simply go elsewhere if they cannot return containers at the store because of downtime. Experiencing no downtime is also the highest driver of satisfaction with stores’ reverse vending facilities.
Our dedicated team strives to support you by phone, remote connection, or on site to optimize your reverse vending machine (RVM) uptime and ensure a seamless experience for your customers.
*”How recycling habits impact shopping behavior: Consumer engagement with deposit return systems in Europe” Published 2023.