Food sorting and peeling solutions
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TOMRA Care: service & support by TOMRA

Complete customer satisfaction, worldwide service and support, 365 days per year. 

Logo TOMRA Care: Service and Support

TOMRA Care experts provide customer support in case of breakdowns causing production stops or interruption due to a defective machine. Whether by telephone or a remote connection, quick and reliable access to TOMRA service engineers often helps to avoid serious production losses. In some cases, an onsite intervention may be required. Our extensive experience enables us to support your local service crew or, if necessary, to entirely carry out jobs which require deeper understanding and detailed knowledge. You can select the option that best fits your needs.

TOMRA CARE: BASIC = CONTROL YOUR OPERATIONS

  1. Designed specifically for your machine
  2. Maximize up-time by replacing parts before they wear out
  3. Manufacturer Service protocols used by certified engineers

TOMRA CARE: PLUS = OPTIMIZE YOUR OPERATIONS

On top of your TOMRA Care "Basic", TOMRA Care "Plus" will bring your machine to the next level with:

  1. Extended training for better control and daily operation 
  2. 24/7 remote support to keep your machine up and running
  3. Performance validation using standard procedures

TOMRA CARE: PREMIUM = PEACE OF MIND

In addition to TOMRA Care "Plus", "Premium" provides

  1. Extended warranty to avoid unexpected costs on key components
  2. Tailor-made parts solutions to optimize availability
  3. Software upgrades to access the latest functionalities