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Collection Solutions
- Reverse Vending
  
  As the world leader in the field of reverse vending with over 82,000 installations worldwide, you can rely on TOMRA for the best solutions for collecting cans and bottles for recycling.
- Material Recovery
  
  TOMRA's material handling activities are complementary to its RVM business in North America.
Sorting Solutions
- Food
  
  For more than 40 years, TOMRA has been the leading provider of optical sorting and peeling equipment for many different food industries. Discover our solutions here!
- Recycling
  
  TOMRA Sorting Solutions' pioneering industry expertise continues to result in state-of-the-art machines and exceptional service within the waste and metal recycling industries.
- Mining
  
  TOMRA´s sensor-based solutions help to extend the life of mining operations and increase the overall value of the deposit for more energy-efficient and cost-effective pre-concentration and material recovery.

Food

TOMRA’s advanced sorting machines inspect millions of individual product pieces per hour, typically recovering five to ten percent higher yields while providing superior utilization or resources.

That’s equivalent to approximately 25,000 trucks worth of potatoes per year!

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Remote assistance with TOMRA Visual Assist

TOMRA Visual Assist is our Augmented Reality tool that enables our remote experts to provide specialist support to a customer or a TOMRA Field Service Engineer on-site – just as if they were standing in front of your machine. It enables TOMRA to solve a broader range of problems of varying degrees of complexity remotely. The result is more uptime and better machine performance.

tomra assist

Easy to use, no equipment or training needed; on-the-spot resolution

TOMRA Visual Assist is very easy to use and requires no equipment other than a mobile phone with a camera. When you request support through a message, email, or phone call, our Field Service Engineer sends an invitation to initiate the session. When the app opens, it seamlessly links through to a call with our expert best suited to help you with the specific challenge you are facing.

The Field Service Engineer can direct you to point the camera of their mobile phone to show what they need to see. With TOMRA Visual Assist, they can also share documents and annotate images to explain and clarify directions.

Services designed to deliver fast and effective support

TOMRA Visual Assist is the latest solution introduced by TOMRA Food to provide consistently fast and effective support to customers, and it is part of the TOMRA Assist range of services.

TOMRA Assist also includes three other types of support: TOMRA Assist 24/7 (telephone and email support); proactive support through the real-time monitoring features of the recently launched TOMRA Insight cloud-based service and TOMRA Remote Assist, which enables TOMRA service engineers to log into the customer's machine remotely.

tomra assist

Mobilizing TOMRA's global expertise to maximize machine uptime

TOMRA's choice of technology also enables the use of advanced tools such as Smart Glasses, which provide an Augmented Reality remote intervention that leaves the customer technician or Field Service Engineer on-site with their hands free to operate with maximum safety.

TOMRA Visual Assist also connects our experts on specific applications or technical issues with the Field Service Engineer on site. This enables the Field Service Engineers to quickly resolve a broad range of issues with the expert's additional support.

TOMRA Visual Assist is also a valuable tool to deliver training and share the specialist knowledge of highly skilled product experts with TOMRA's field service.

TOMRA's wide-ranging and expanding digital offering

TOMRA Assist is part of TOMRA Food's extensive offering of digital services that cover the full customer journey: service support with TOMRA Care, training with TOMRA Academy, remote assistance with TOMRA Assist, testing and demonstrations through TOMRA Explore, education through TOMRA Talks, and connected services through TOMRA Insight.

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