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TOMRA Service is dedicated to keeping your reverse vending machine running smoothly every single day. With a large network of local technicians, proactive maintenance routines and powerful digital monitoring tools, TOMRA provides dedicated RVM service and helps you avoid downtime before it happens. Our goal is to ensure that your reverse vending machine runs reliably, supports efficient store operations, and delivers a recycling experience your customers can trust, visit after visit.
Keeping your machine up and running is critical for both customer satisfaction and store performance. * A TOMRA study shows that 31% of users will go elsewhere if they can’t return containers due to machine issues, and that 87% of recyclers spend their deposit refund in-store. *“How recycling habits impact shopping behavior: Consumer engagement with deposit return systems in Europe”, published 2023.
TOMRA Service preventive maintenance programs are designed to improve operation efficiency, reduce unexpected disruptions, extend the lifetime of your reverse vending machine, and optimize system performance. With smart digital integrations and real-time performance insights, you have a broad overview of your RVM operations and the recycling flow in your store.
When you need assistance, our local TOMRA Service team response quickly. We have an extensive network of trained service technicians ready for fast on-site support to ensure minimal downtime of your machine. Whenever you operate a single store or a countrywide chain, TOMRA Service provides reliable RVM support tailored to your operational needs.
You can choose from the variety of flexible reverse vending machine service agreements designed to match your store’s unique requirements. With TOMRA Service, you can have a long-term confidence, predictable service costs, and a partner committed to maximizing the performance of your reverse vending machines.
TOMRA Service and support has been very helpful and very fast. We have usually fixed any problem we have within minutes.
TOMRA Service supports your entire reverse vending machine (RVM) journey – from installation and staff training to real-time monitoring, preventive maintenance, and long-term optimization.
Safe and seamless installation. Our certified field service technicians provide professional reverse vending machine installation, ensuring your RVM is configured correctly and fully operational from day one.
Train your team with trusted technicians. Hands‑on training helps your sore team operate the RVM with confidence and solve simple issues quickly. Well trained staff can handle simple troubleshooting independently and reduce downtime.
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TOMRA Connect enables 24/7 collection of operational data from the reverse vending machine to support smooth and efficient store operations. By detecting potential issues early, before they develop into service disruptions, proactive monitoring reduces unplanned downtime, minimizes operational interruptions, and contributes to extending the RVM’s lifetime.
Instant help when you need it. Our RVM support team can resolve many issues remotely to keep operations running. Remote support keeps your reverse vending machine operating smoothly without the need for an on-site visit.
When in-person support is required, our local technicians are ready to assist with repairs, parts, and expert troubleshooting of your reverse vending machine. With an broad service network, TOMRA delivers responsive field service to keep your RVM running with minimal disruption.
Stay one step ahead. Our scheduled preventive maintenance checkups reduce unplanned downtime, extend component lifetime, and keep your RVM performing reliably. This protects your investments and ensures predictable operating costs.
TOMRA digital solutions for reverse vending machines deliver real-time monitoring, instant alerts and actionable insights to maximize uptime, streamline store operations and enhance the customer experience.
Take the info away with you
