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Service Product Manager

Join one of the world's leading technology companies to innovate in agriculture and food production offering sorting solutions with cutting-edge sensors, software, IoT and cloud services. TOMRA Food serves the world's most important growers and food producers with sorting solutions and services and is expanding rapidly on a global scale. We are actively seeking a Service Product Manager to help develop service products and associated sales concepts, as well as driving sales of digital products and remote services.


In this role, you'll be supported by highly talented and motivated colleagues who pride themselves on transparency, collaboration and customer satisfaction.

Daily, you'll be energized by:

  • Developing the TOMRA Food Service offering. Standardizing and unifying across all products where possible in a way that the customer gets the understanding of one TOMRA Food.
  • Collaborate with the different stakeholders to understand the customer needs and requirements to deliver potential services. 
  • Championing future offerings that distinguish our capability as a market leader, across digital and remote services, different business models, predictive maintenance and analytics outcomes etc...
  • Providing associated sales processes/material to position the Service offerings from day 1 of the customer journey trough the complete life cycle.
  • Drive ideation and innovation discussions within the operations teams to generate new products. 
  • Work with Activity and Task leaders within the operations team to:

- Ensure the Product Lifecycle Management process is fully supported by these activities. 
- The service model and associated costs and payment models for the current, proposed and new services are
  properly defined and understood.
- Propose new areas of improvement in service processes, costs, frameworks and payment methods.

  • Providing cost calculation as well as recommended sales pricing for all services and monitor profitability for each product on a regular basis.
  • Knowledge management - ensuring best practice and knowledge on our Service Products sharing frameworks that are in place for field teams.
  • Obsolescence and lifecycle planning support with service managers and sales teams, including road map development.
  • Developing customer value reports to highlight the value of each service offering. 
  • In cooperation with the Service Management set pricing concept for Spare Parts and Consumables.
  • Make sure that our business system can handle the services/contract content in a professional way while admin is reduced to a minimum. 
  • Working closely together with product management and R&D teams to define and promote best in class service offerings that support the products and equipment sold by TOMRA.


If this all sounds like a fit, you're probably:

  • Passionate about Services and innovation, strategic planning and implementation.
  • A "Technophile" who loves spending time with customers to understand their needs and developing long-term relationships with them.
  • Someone with international mindset, who enjoys traveling worldwide (10-20% of your time) and developing expertise on the dynamics of new countries, regions, ....
  • Having a minimum of 5 years of experience in a product management, service or business function. 
  • Worked with Service Contracts for highly technological investment goods. Having worked in the food sector is an advantage. 
  • Autonomous, self-directed, have a strong character and fit in a rapidly changing environment.
  • Fluent in English, other languages are an asset. 



You have a master's degree in Engineering, Economics, Business or equivalent by experience. Additional degrees in Product Management are a plus. 



You are passionate about the broader mission of TOMRA to create a more sustainable world trough better use of resources and join thousands of colleagues worldwide who share a strong conviction about this mission. TOMRA is known for investing significantly in professional development, offering competitive short-term and long-term compensation and enabling career paths that can span different sectors, geographies and roles.

If this all sounds like a potential fit, then we'd love to hear from you!

Send you application to :