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Service Product Manager

Join one of the world's leading technology companies to innovate in agriculture and food production offering sorting solutions with cutting-edge sensors, software, IoT and cloud services. TOMRA Food serves the world's most important growers and food producers with sorting solutions and services and is expanding rapidly on a global scale. We are actively seeking a Service Product Manager to help develop service products and associated sales concepts, as well as driving sales of digital products and remote services.

Leuven, Belgium 7/23/2021

In this role, you'll be supported by highly talented and motivated colleagues who pride themselves on transparency, collaboration and customer satisfaction.

Daily, you'll be energized by:

  • Developing the TOMRA Food Service offering. Standardizing and unifying across all products where possible in a way that the customer gets the understanding of one TOMRA Food.
  • Collaborate with the different stakeholders to understand the customer needs and requirements to deliver potential services. 
  • Championing future offerings that distinguish our capability as a market leader, across digital and remote services, different business models, predictive maintenance and analytics outcomes etc...
  • Providing associated sales processes/material to position the Service offerings from day 1 of the customer journey trough the complete life cycle.
  • Drive ideation and innovation discussions within the operations teams to generate new products. 
  • Work with Activity and Task leaders within the operations team to:

- Ensure the Product Lifecycle Management process is fully supported by these activities. 
- The service model and associated costs and payment models for the current, proposed and new services are
  properly defined and understood.
- Propose new areas of improvement in service processes, costs, frameworks and payment methods.

  • Providing cost calculation as well as recommended sales pricing for all services and monitor profitability for each product on a regular basis.
  • Knowledge management - ensuring best practice and knowledge on our Service Products sharing frameworks that are in place for field teams.
  • Obsolescence and lifecycle planning support with service managers and sales teams, including road map development.
  • Developing customer value reports to highlight the value of each service offering. 
  • In cooperation with the Service Management set pricing concept for Spare Parts and Consumables.
  • Make sure that our business system can handle the services/contract content in a professional way while admin is reduced to a minimum. 
  • Working closely together with product management and R&D teams to define and promote best in class service offerings that support the products and equipment sold by TOMRA.

 

If this all sounds like a fit, you're probably:

  • Passionate about Services and innovation, strategic planning and implementation.
  • A "Technophile" who loves spending time with customers to understand their needs and developing long-term relationships with them.
  • Someone with international mindset, who enjoys traveling worldwide (10-20% of your time) and developing expertise on the dynamics of new countries, regions, ....
  • Having a minimum of 5 years of experience in a product management, service or business function. 
  • Worked with Service Contracts for highly technological investment goods. Having worked in the food sector is an advantage. 
  • Autonomous, self-directed, have a strong character and fit in a rapidly changing environment.
  • Fluent in English, other languages are an asset. 

 

Education:

You have a master's degree in Engineering, Economics, Business or equivalent by experience. Additional degrees in Product Management are a plus. 

 

Motivation:

You are passionate about the broader mission of TOMRA to create a more sustainable world trough better use of resources and join thousands of colleagues worldwide who share a strong conviction about this mission. TOMRA is known for investing significantly in professional development, offering competitive short-term and long-term compensation and enabling career paths that can span different sectors, geographies and roles.

If this all sounds like a potential fit, then we'd love to hear from you!

Send you application to : TSS-Jobs.BE@tomra.com