Global field optimization work is expected to take 25% of time, initially more for training purposes.
ROLE AND RESPONSIBILITIES
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Technical product support for field service engineers (phone/email/office)
- Technical product support for clients in territory and beyond
- Technical project follow up with Customer Project Management & Sales
- Keep up to date on the latest products, sensors and sorting algorithms
- Attend installations, services and optimizations to follow on developments
- Conduct / coordinate trainings for customer and field service engineers in interaction with other departments
- Detailed parts knowledge & recommendations
- Join internal factory acceptance testing
- Cross link to other departments in terms of new product launches
- Support documentation process
- Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitability
CANDIDATE PROFILE
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Excellent skills in Control & Instrumentation
- PC, software and networking troubleshooting experience highly desirable
- Experience in remote technical support prefered
- Strong German and English skills, both written and verbal, other languages advantageous
- Being self-motivated and having the proven capacity to fully complete tasks
- Act positively and in a customer-oriented way, being a Team Player
EDUCATION
- An electrical or electro-mechanical based engineering qualification with a strong inclination towards hands-on skills in mechanical and electrical systems, both hardware and software
OTHER SKILLS/QUALIFICATIONS
- >5 years work experience in industrial equipment support role
- Strong communication and facilitation skills with ability to present complex technical information and issues in a user-friendly manner
- Excellent technical problem-solving, troubleshooting, and follow-up skills
- Ability to relate to customers, their views and issues, locally and in other countries and cultures
- Willingness and flexibility for international travel
- Socially outgoing, ability to handle work demand and to work under pressure
- Driving license
HOW TO APPLY
Please send your resume asap, but no later than 15th October 2017 to tss-jobs@tomra.com.