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Product Support Engineer Mining

The Product Support Engineer supports clients in terms of technical issues and sorter performance. Further he acts as primary point of contact for (global) field service engineers and provides them internal support.

Mülheim-Kärlich, Germany 21.08.2017

Global field optimization work is expected to take 25% of time, initially more for training purposes.

ROLE AND RESPONSIBILITIES

  • Technical product support for field service engineers (phone/email/office)
  • Technical product support for clients in territory and beyond
  • Technical project follow up with Customer Project Management & Sales
  • Keep up to date on the latest products, sensors and sorting algorithms
  • Attend installations, services and optimizations to follow on developments
  • Conduct / coordinate trainings for customer and field service engineers in interaction with other departments
  • Detailed parts knowledge & recommendations
  • Join internal factory acceptance testing
  • Cross link to other departments in terms of new product launches
  • Support documentation process
  • Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitability

CANDIDATE PROFILE

  • Excellent skills in Control & Instrumentation
  • PC, software and networking troubleshooting experience highly desirable
  • Experience in remote technical support prefered
  • Strong German and English skills, both written and verbal, other languages advantageous
  • Being self-motivated and having the proven capacity to fully complete tasks
  • Act positively and in a customer-oriented way, being a Team Player

EDUCATION

  •  An electrical or electro-mechanical based engineering qualification with a strong inclination towards hands-on skills in mechanical and electrical systems, both hardware and software

OTHER SKILLS/QUALIFICATIONS

  •  >5 years work experience in industrial equipment support role
  • Strong communication and facilitation skills with ability to present complex technical information and issues in a user-friendly manner
  • Excellent technical problem-solving, troubleshooting, and follow-up skills
  • Ability to relate to customers, their views and issues, locally and in other countries and cultures
  • Willingness and flexibility for international travel
  • Socially outgoing, ability to handle work demand and to work under pressure
  • Driving license

HOW TO APPLY

Please send your resume asap, but no later than 15th October 2017 to tss-jobs@tomra.com.